Paytm Payments Bank on Tuesday said it has won 82 percent of dispute cases on behalf of FASTag users with toll plazas in 2020 and facilitated refund of wrongly deducted toll charges to 2.6 lakh customers.
The payments bank said it has set up an automated dispute management process that recognizes deductions and immediately raises claims to reverse the additional charges.
Paytm Payments Bank MD and CEO Satish Gupta announced in a press release, “We have endeavored to empower our users with seamless and hassle-free travel on road. In this quest, we support our users in every possible way, including fast redressal of any grievance they face with toll plazas.”
The company repeatedly strives to ensure that customers are at all times charged the correct toll amount, he added.
Paytm Payments Bank claims to be the top issuer and the largest acquiring bank under the National Electronic Toll Collection program.
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